GET YOUR GIFTS IN TIME

 

 Here are our best projections to arrive by Tuesday, December 24, 2024:

 

  • Ground shipping: order by midnight CST on Sunday, December 15, 2024 
  • Overnight shipping: order by midnight CST on Saturday, December 21, 2024

 

*We are doing everything we can to ensure orders arrive on time, but we encourage you to shop early.

SHIPPING AND RETURNS

 

Standard Ground Shipping: FREE on orders over $100

$10 flat rate shipping on orders under $100

Estimated arrival: 4-8 business days. Orders will be shipped standard ground transportation. We do not ship to P.O. boxes

 

 

Overnight Shipping

$50 flat rate shipping

Estimated arrival: 1 to 2 business days. Only available on in-stock orders and must select shipping option at checkout. Expedited orders placed before 9 AM CST Monday-Friday will be shipped out the following day. We do not ship to P.O. boxes.

 

 

RETURNS POLICY

 

As part of our commitment to handcrafting the very best footwear, we want you to have plenty of time to make sure you’re completely satisfied with your purchase. With you in mind we’ve made a few updates. Products purchased on our site may be returned up to 60 days from the date you received your items if they are unworn, undamaged and in resaleable condition. We reserve the right to refuse items that don’t meet these standards and items returned worn or in poor condition will be sent back to the customer with notification. Any customized or special make up shoes are manufactured on a no cancel, no return basis. Items marked final sale are not eligible for returns or exchanges. If you have questions about our return policy, please contact our consumer care team at 1-800-299-8604.

 

Returning Items by Mail:

 

There is a restocking fee of $10 per pair on returns. The amount will be deducted from the total refund. For all orders placed on AllenEdmonds.ca please include the return slip which is generated once you’ve completed the online return process. If you have any questions regarding our return process, please contact our customer service team at 1-800-299-8604.

 

Click here to track your order and generate a return label.

 

 

REFUND POLICY

 

Refunds will include the price of the product and any taxes charged, minus the $10 restocking fee. Any shipping costs paid by the customer are non-refundable. Please allow 7-10 business days from the time we receive your return to expect your refund.  All returns will be refunded to the original form of payment, merchandise credit or check. In-store purchases paid in cash and returned online will be refunded in the form of merchandise credit or check. In the event we mistakenly overcharge you for any item, please let us know and we will immediately refund the difference between the amount we charged and the actual price for the item(s). We reserve the right to limit or deny returns or exchanges regardless of receipt or condition.*

 

 

*Note: We may collect information from you to help manage our return/exchange process, to assist in protecting against malicious, deceptive, fraudulent, or illegal activity, and to help manage our relationship with you.